Privacy policy

• Membership Management: Process applications, manage memberships, provide access to facilities, and maintain membership records.
• Service Delivery: Facilitate bookings, reservations, programme enrollments, and event management.
• Communication: Send updates, newsletters, event notifications, and respond to inquiries.
• Safety and Security: Ensure facility safety, manage liability waivers, and comply with health and safety regulations.
• Legal Compliance: Meet legal obligations, enforce terms and conditions, and protect club and member interests.
• Website Improvement: Analyze usage patterns, improve website functionality, and enhance user experience.

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operations (payment processing, IT services, event management) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulations, or to protect rights, property, or safety.
• Business Transfers: In connection with mergers, acquisitions, or sale of assets, with notice to affected members.
• With Consent: When you explicitly consent to sharing information for specific purposes.

• We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
• Sensitive data, including payment information, is encrypted using industry-standard encryption protocols.
• Access to personal information is restricted to authorized personnel who require it for legitimate business purposes.
• While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

• We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
• Membership records are retained for the duration of membership and for a reasonable period thereafter for legal and business purposes.
• Financial records are retained as required by applicable accounting and tax regulations.
• When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

You have the following rights regarding your personal information:

• Access: Request access to your personal information and receive a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Objection: Object to processing of your information for certain purposes, where legally permissible.
• Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis.
• Data Portability: Request transfer of your data to another service provider, where applicable.

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe.

• Our website uses cookies and similar technologies to enhance user experience, analyze usage patterns, and improve functionality.
• Essential cookies are necessary for website functionality and cannot be disabled. You can manage or disable non-essential cookies through your browser settings.
• Third-party services, such as analytics providers, may use cookies. We do not control these cookies, and you should review their privacy policies.

• Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties.
• We encourage you to review the privacy policies of any third-party services you access through our website.
• Payment processing is handled by secure third-party payment gateways. We do not store complete payment card information.

• Our services are available to children aged 6 years and above for riding and equestrian programmes, with appropriate parental consent and supervision.
• We collect information about children only with parental or guardian consent and use it solely for programme participation and safety purposes.
• Parents or guardians may request access, correction, or deletion of their child's information at any time.

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
• Material changes will be communicated to members through email or prominent notice on our website.
• The "Last updated" date at the top of this policy indicates when revisions were made. We encourage you to review this policy periodically.